• Contact Us

    We would love to hear from you!

    Richard Road,
    Milkwood Park,
    Mon - Fri 08h30 - 17h00
    +27 21 813 9281 +27 82 416 8565
  • Our privacy policy

    We know that your privacy is really important to you, and for that reason it is important to us. We will be careful in working with any personal data that you give us, and will follow all applicable laws. Any information we ask for is necessary to be able to offer you service or propose a service going forward. Natrofix will not disclose your personal information to any third party except if it is required to do so in the ordinary course of business, or where required by law. We will tell you what information we store for you if you request this from us.

    Unless with your explicit consent, Natrofix will not sell your phone number or other contact details to third parties for their marketing purposes. However, we may contact you ourselves to market new products, or inform you of possible changes to your existing services. You will always have the option of unsubscribing, in which case we will no longer contact you unless it relates to your existing services.

    Natrofix will collect and work with personal information in order to communicate with you and provide you with a service. Doing this allows us to service you better, and create services that suit your needs. We will get your consent before sharing with third parties, except where:

    • We are asked (and required to by law) to share it.
    • It is in the public interest to share it (for example to prevent a crime).
    • We remove any reference to your identity from the data and use it for statistical or reporting purposes.

    Information that we collect may be stored and processed outside of South Africa, but only in countries with the same level of data protection as is required in South Africa.

    Natrofix may contact you to ask questions about our services. We’ll always tell you what we’ll do with any information you provide, and you’ll have the option of opting out of future surveys.

    When you browse Natrofix’s website, servers will collect information about the device you are browsing from, so that we can analyse the use of our website.

    Natrofix is committed to providing secure online services to visitors to the website. All connections to our website are automatically routed to our secure site, so that all personal information including names and addresses are encrypted as it is transmitted over the internet. All our information is encrypted by default, and protected by firewalls. Access to personal information is limited to an absolute minimum, only by authorised personnel of Natrofix. Despite these measures, Natrofix cannot warrant that your information will be 100% secure, but will do its best to do so.

    We may require the use of a personal password when using our website or mobile app. It is your responsibility to keep your password safe, and not to share it with anyone. Natrofix will not be liable for any losses that arise as a result of someone using your password to access our systems.

    Cookies allow us to recognise you when you visit our site. The information gathered in a cookie is not personal. You may choose not to allow your browser to accept cookies, which may prevent us from pre-populating some of your details when you revisit our site.

    This privacy policy only applies in respect of personal information collected via the www.natrofix.com website. Any other websites linked to from this site which request information from you are not subject to this policy, and Natrofix is not responsible for how information collected on these sites is used.

    Natrofix may update this privacy policy from time to time. The latest version will always be available on this site. The most recent version will always replace and supersede previous versions.